Refund Policy

Last updated: July 2026

Summary: Rocketito does not issue refunds for charges already made, under any circumstances. You must cancel your subscription to stop future charges; you can also email support@rocketito.com and have us cancel it manually on your behalf, confirming it and sending you proof from Stripe that you will never be charged again.

1. Nature of the service: an immediate, personalized digital product

Rocketito is not a physical product, and it is not a generic service delivered identically to every customer. The exact moment your subscription payment is processed - whether your initial charge, or any subsequent monthly or annual renewal - our platform immediately and automatically begins a set of processes generated specifically for your business and your domain: analyzing your website, researching and selecting keywords relevant to your industry and location, and writing and publishing content optimized for your brand.

This work is generated uniquely for each customer. It is not a generic file or access to a shared database - it is analysis and content created specifically for your website, which cannot be "reused" for another customer and has no resale value once generated. Given this nature, this type of personalized digital product cannot be returned, in the same way it would not be possible to "return" a report or a piece of writing that has already been delivered.

2. Policy: no refunds are issued

Based on the above, Rocketito maintains a strict, no-exceptions policy of not issuing refunds for any charge already processed, regardless of the reason cited. This includes, but is not limited to, the following situations:

• Not having used the account or service after signing up.
• Not achieving the expected business outcomes (rankings, traffic, customers, AI citations, etc.). No platform in this industry can guarantee specific results, since they depend on external factors such as competition, industry, and the behavior of search engines and AI models.
• Forgetting to cancel before an automatic renewal (monthly or annual).
• General dissatisfaction with the service, the generated content, or the interface.
• Requests made after the subscription has already been cancelled.
• Charges corresponding to plan upgrades, plan changes, or annual renewals.

This policy applies equally to all plans (Starter, Pro, Domination), to monthly and annual billing, and to any additional product or add-on offered within the platform.

3. Express acceptance of this policy

By creating an account or purchasing any paid Rocketito plan, you expressly and unambiguously agree to this no-refund policy as part of our Terms of Service. This acceptance applies regardless of whether you have read this document in full, so we recommend reviewing it before completing your purchase.

4. What you can do: cancel your subscription

While we do not offer refunds, you must cancel your subscription to stop future charges. You can do this yourself at any time, with no need to provide a reason, from the billing section of your dashboard. Cancellation takes effect immediately on future billing - from that point on, you will not be charged again in any subsequent cycle.

If you'd rather not do it yourself, you can also email us at support@rocketito.com and our support team will cancel your subscription manually on your behalf. In that case, we make sure the cancellation is processed correctly and send you proof directly from our Stripe dashboard confirming that you will never be charged again.

Cancellation does not, under any circumstances, generate a refund of any charge or charges already made, since those correspond to a service period that has already been made available and fully generated on your behalf.

5. Billing errors and duplicate charges

The only operational exception to this policy is a verifiable technical error on our end, such as a duplicate charge caused by a payment-system glitch, or a charge for an amount different from the plan actually purchased. In these specific cases, and only in these cases, we will correct the error, which may include returning the amount incorrectly charged. Outside of these verified technical-error scenarios, no refunds are issued.

6. Chargebacks

If you have any question or disagreement about a charge, please contact our support team first, before initiating a dispute or chargeback with your bank or card issuer. Because the service is delivered immediately and on a personalized basis at the moment of payment, we retain the records needed (account activation, generated content, usage dates) to respond to any dispute filed with Stripe or the relevant bank, submitting this policy - accepted at the time of purchase - as part of the evidence.

7. Legal exceptions

This policy applies to the fullest extent permitted by applicable law. In jurisdictions where the law grants a mandatory right of withdrawal or refund that cannot be excluded by contract, that law will prevail only to the extent strictly required.

8. Questions about a charge?

If you have any questions about this policy, a specific charge, or your subscription, email us at support@rocketito.com before taking any other action. We're available to clarify anything related to billing or how the service works.