How to Cancel TrySoro (Soro): The Steps, When It Takes Effect and How the Refund Rules Work
Short answer: according to TrySoro's own terms, you can cancel from Settings in your account, by emailing info@trysoro.com from the address on your account, or, if you subscribed through Shopify, from your Shopify admin under Apps, then Soro. Cancellation takes effect at the end of your current billing period, so you keep access until then and are not charged again unless you reactivate. Everything below was read on trysoro.com on 19 October 2026 (its terms, refund policy and money-back guarantee pages are dated 17 May 2026 and say they are under final legal review), so check the live pages before you act.
The three ways to cancel Soro
| Method | What to do | Where it is stated |
|---|---|---|
| Account settings | Log in and use Settings | Refund Policy, Terms of Service section 5 |
| Write to info@trysoro.com from the email address registered on your account | Refund Policy, Terms of Service section 5 | |
| Shopify | In your Shopify admin, open Apps, then Soro (only if you subscribed through Shopify) | Refund Policy |
Email is an accepted method in the terms, not a workaround. If you cannot find a cancel option in the dashboard, write to the address above and keep the reply.
What happens when you cancel
The terms and refund policy say:
- Cancellation takes effect at the end of your current billing period.
- You keep access until that date and are not charged again unless you reactivate.
- Subscriptions renew automatically at the then-current price unless you cancel before renewal.
- Unused time in a billing period, failing to cancel before renewal and dissatisfaction with results are listed as generally non-refundable.
In practice, cancel a few days before the renewal date, not on it, and screenshot the confirmation or save the email reply. After the renewal date passes, check your card statement.
Cancelling is not the same as getting a refund
A refund is a separate request. Soro's money-back guarantee works like this:
- You email info@trysoro.com within 14 days of your initial subscription start date, with the subject 'Money-Back Guarantee Request' and the email address on your account.
- A person should reply within one business day.
- It is for first-time subscribers, who have not had a previous refund and are in good standing under the terms.
- It covers your first billing period only, and the guarantee is capped at 14 generated articles.
- Bank fees and foreign exchange spreads are not refunded.
- If a refund is granted, you lose access to the dashboard and must remove Soro-generated content from your website within 14 days. Unpublished drafts and account data are kept for 30 days for export, then deleted.
One detail worth planning around: Soro's pricing page says a new post is written each morning. If that is how your account is set up, the 14-day window and the 14-article cap run out at about the same time, so do not wait for the last day to decide.
If you were charged after cancelling
Work through these in order:
- Check that you cancelled before the renewal date and that you have proof, such as a screenshot or the reply email.
- Email info@trysoro.com from your registered address with your account email, the charge date and the invoice number. The refund policy lists billing errors and unauthorised charges among its refund grounds, says it acknowledges requests within one business day and decides within five to seven business days.
- Think before filing a chargeback. Soro asks customers to contact it first and says filing a chargeback first may lead to suspension of the account. The decision is yours, and your bank has its own rules and time limits, so check them.
Why so many people search for this
Several reviewers on Trustpilot say they could not find a cancel button, had to email to cancel, or were charged after cancelling. We cannot verify any individual case, and Soro's terms do say email is a valid way to cancel. The full pattern of complaints, and what the positive reviews say, is in our fact-checked review of Soro. The pages we read list Settings, email and the Shopify admin, and show no phone number.
Before you leave: keep what you need
Articles that were already published sit on your own website, so cancelling does not remove them from your site. Before your access ends, export any unpublished drafts. Then open Search Console and check which of the posts are indexed and getting impressions, so you know which to keep, improve or remove. For prices and plan details, see our Soro pricing breakdown.
How cancelling compares on Rocketito
Rocketito competes with Soro, so weigh this table accordingly.
| Soro | Rocketito | |
|---|---|---|
| How to cancel | Settings, email, or Shopify admin | Billing section of your dashboard (Manage Billing, Cancel subscription) or email support@rocketito.com |
| Refund | 14-day money-back guarantee with conditions | No refunds. A 3-day free trial with a card is offered instead |
| Trial | None mentioned | 3 days, card required |
| Price | From $39 per month | $79 per month, or $47 per month billed yearly |
If you are weighing a switch, the TrySoro vs Rocketito comparison sets out what each includes. Rocketito does not offer refunds, so use the trial to test it before paying.
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Frequently Asked Questions
How do I cancel TrySoro?
Per its terms and refund policy: log in and use Settings, email info@trysoro.com from your registered address, or use the Shopify admin if you subscribed through Shopify. It takes effect at the end of the current billing period.
Will Soro charge me after I cancel?
Its refund policy says you keep access until the end of the period and are not charged again unless you reactivate. If you are charged anyway, email info@trysoro.com with the charge date and invoice number and keep your cancellation proof.
Can I get a refund after cancelling?
The money-back guarantee requires a request within 14 days of your initial subscription start, and it is capped at 14 generated articles. Outside it, the refund policy lists unused time, failing to cancel before renewal and dissatisfaction with results as generally non-refundable, while billing errors and unauthorised charges are listed as refund grounds.
What if I subscribed through Shopify?
The refund policy says to cancel through your Shopify admin, under Apps, then Soro.
Is there a phone number to cancel?
The terms, pricing, refund and guarantee pages we read list Settings, email and the Shopify admin. No phone number appears on them.
How do I cancel Rocketito?
From the billing section of your dashboard, or by emailing support@rocketito.com. Rocketito does not issue refunds for charges already made.
*Soro facts come from trysoro.com (terms of service, refund policy, money-back guarantee and pricing pages), read on 19 October 2026, and can change; check the live pages before you act. This is general information, not legal advice. Rocketito competes with Soro.*